“There won’t be refunds on flights that are operating and travelling,” he said, “but we’ve waived the change fees for bookings.”. Mr O’Leary emphasised: “We are assuring everyone that your refund is safe, if you want the cash refund you will get it, just be patient because we have to process a record backlog of cancellations caused by Government measures and we have limited staff in our offices to process these refunds, but they are on their way.”. He explained: “We are dealing with an unprecedented record backlog of cancellations.”, Mr O’Leary added: “The good news is we are about 40 percent of the way through the process and we have already paid out nearly 500 million euro and we’ve got another 600 – 700 million euro to go, we think we will get through that in the next 10 to 12 weeks.”, DON'T MISSBest seat on plane to avoid getting sick onboard revealed [INSIGHT]Cabin crew member reveals how often food trays are really cleaned [INSIDER]British Airways: 'Change face masks every four hours!' However, he said flights could continue to operate in the second wave of national lockdowns. Jet2, Ryanair, easyJet & British Airways flight updates for customers, Ryanair: Michael O'Leary says it will take up to 12 weeks more for all refunds, Ryanair has plans to return to service in July. However, passengers are not getting consistent advice from banks on whether credit card claims will be honoured. The airline was one of only a handful of carriers to include an automatic refund link on its website, albeit one that frequently failed.But it is now telling its customers to either accept a voucher for future travel or wait – potentially for a year or more – to get their money back. With more than six weeks to go to 1st July, Ryanair believes this is the most practical date to resume normal flight schedules, so that we can allow friends and families to reunite, commuters to go back to work and allow those tourism-based economies such as Spain, Portugal, Italy, Greece, France and others, to recover what is left of this year’s tourism season. Last month Ryanair cut the number of winter flights, until March, to 40% of normal levels because of Covid-19 air travel restrictions. The chief executive told BBC Breakfast that the company was working through a backlog of around 35 million refunds. Ryanair customers will not be offered refunds for flights in November even though the UK government has banned all but essential travel in England as part of a second Covid-19 lockdown, and other countries such as Germany, France and Italy have issued similar restrictions. Ryanair will not be offering passengers refunds for cancelled flights in November, despite England going into a four-week lockdown. We may have to pull that back further if there are further lockdowns across Europe in November, December, into the first quarter.”. O’Leary said many people were commuting to work on Ryanair, including health workers. Customers are … Ryanair has explained why some customers are still waiting for cash refunds for cancelled flights from as long ago as March. Tens of thousands of passengers booked on Ryanair flights to Europe up to early January are in line for a full refund after their flights were cancelled. 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