For all you know whatever Spectrum warehouse received it just sat it on the shelf and didn't actually scan it back into inventory, so it sits in limbo and then you get charged. Cookies help us deliver our Services. And the second thing is the standalone routers they issue out now can easily push over 300 megs (their current max) through a fairly large house (source: have one). The payment of an If they emailed you the label it might have the tracking # or you might be able to click the link again and get it. I cancelled my service because I moved in with someone else who already has service. Scammers are seizing on Spectrum's ongoing battle with New York State to take full advantage of customer confusion. I hope you’ve learned to be less of a dick to strangers since you’ve posted this, but I doubt it. I'm sorry this happened. And hold onto that receipt for a couple years to be safe. Returned Check Fee $25.00 per occurrence Residential Radio Collection Fee $300.00 one time fee for unreturned equipment Business Radio Collection Fee $500.00 one time fee for unreturned equipment VoIP Unit Collection Fee You cant have both, the equipment and then turning around and charging the customer. I dutifully did so the same day my service was cancelled, and then was quite surprised to receive a call two weeks later from a representative asking where my router was. No, alas. Like I said, I really wish I'd seen that thread a month earlier. Under the new policy, consumers are better off waiting until the end of their billing month to cancel if they’re looking to avoid charges for internet service that’s no longer in use. Get up and drive to the store and get a receipt. Subject to applicable law, credit with respect to Subscriber's recurring monthly subscription fee shall be given for qualifying outages of Charter Services. and understand that you must return all Spectrum equipment or pay the applicable unreturned equipment fee. Follow these steps to get started. It may take some time but they'll refund it. Can you help remove it I took a credit hit for a few months but it eventually got fixed. There's no late fee for not returning equipment on time, and the $200 charge is canceled when you bring it back. I recently moved to a location where there is no FIOS, and I had disconnected my service last month. You can post for technical support, advice, or just to vent. Anyway, not looking for any advice, just wanted to try to save someone else some future pain. I honestly wonder now if he just told me that to get me off the phone. The CSR won’t know shit till it’s been received by the warehouse. The maximum early termination fee is $480. 4 months ago. And they won’t charge you $10/mo, they’ll charge for the full replacement cost of the equipment. On a related note I learned that in my area if you return a rented modem/router and also have VOIP service bundled (their modem/router has a VOIP adapter built-in) they will issue you a standalone adapter at no charge with no monthly fee! Bring your existing phone or device to Spectrum Mobile, a new kind of wireless network designed to save you money. By using our Services or clicking I agree, you agree to our use of cookies. Anything trackable or delivery confirmation from the USPS works, and bonus: legally you returned it the date it was postmarked, not the date they received it. Thing is, I never had received any such box from them, because I never had TV service, only internet. Everything about Spectrum was just a comedy of errors. I explained to her that she was offering me exactly what I had begged for five days prior and was told I couldn't have, and she had no idea what I was talking about. It's possible that someone at Spectrum had that info, but just not the people I was able to speak to. If you forget to return your equipment, Spectrum will charge you for it. In the future, I will be taking these things down to a human being myself and getting every possible piece of information about the return before I leave the item with a cable company rep. Another person up-thread suggested that Spectrum should have the label tracking number, but I asked a rep about that, and she told me that they only had the record that a rep sent me a box and label, but not the label info, apparently. Spectrum customer service is available 24 hours a day, seven days a week. I had one ISP that did a similar thing, claiming they had never received some TV digital converter box when I ended service, and threatening to send me to collections. 10 Email Addresses: with more than 10GB of storage per address. Please be more courteous and aware next time. for HD-Box, up to $9.99/mo. I just got a box from Spectrum in the mail, unannounced. Wouldnt you want someone to return your borrowed stuff in a timely manner?? Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. I was irritated by that point, so I refused, and then got a call a week about it for the next six months and a bunch of junk mail! Join our community, read the PF Wiki, and get on top of your finances! Call to check your Spectrum account balance and pay your bill via the automated service. Better yet just buy your own. Again, it sucks this happened to you. But the router information was illegible. When Spectrum’s May bill arrived, the cable company charged the reader $59.99 for the next month of service, and just under $75 in fees for last month’s payment mishap. I cancelled my Spectrum service because I was moving out of state, and they sent me a box with a pre-paid label to ship my router back. Press J to jump to the feed. Equipment rental fee Data overage fee Late payment fee Cancellation fee Setup and installation fee AT&T $10/mo. I called over and over for a good 20 hours but to no avail. I am not disputing the late equipment return. I send lots of packages with pre-paid labels and have never had one go missing before now. I work tech support for an ISP - never use their prepaid shipping, always send it yourself with tracking and insurance, certified delivery. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. 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