While 800-266-2278 is Comcast's best toll-free number, there are 15 total ways to get in touch with them. All the research I have done says otherwise. Wait!… You were paying $50 for 200 mbs/month of wifi & now you are paying $49.99 for 100 mbs/month of wifi? Because now you can flee to a competitor and in my handful of cases Xfinity has given me exactly what I wanted in order to keep me as a customer. While half of $143 would only be $71.50!) We get charged $5. I just followed your call plan. Bought me MajicJack dongle and service. I explained that my bill was again too high. Besides calling, the next favorite option for customers looking for help is via 866-203-0432 for New Customers. 2. There are a few alternatives, but they are slower and have loads of complaints/bad reviews when you do a little research. We’ll take care of you.”. She immediately went on to say that she can check on what she can do. However, we are unable to offer you a cheaper rate than what you are currently paying right now. $9.95 digital converter fee So one day I called to pay my bill and I discovered that the rep. That promise $20 off my bill failed to give me that discount. What’s going on? That plus taking advantage of the new $34.99 promotion we will cut our Cable/Internet/Home security from $160/mo down to $70/mo! tried to cut off my phone which obviously i dont use at all,but they countered if ill it cut off the first year would be 120 for just cable and internet and 140 for the next year (2yrs contract).wtih the bundle for 2 yrs my bill would be 114. i guess im stuck with them again. They must know it too. They are not negotiating anymore from my recent experience. The Comcast person I spoke with (Brandon) was very helpful. I was rushed today, so I will try again, maybe checking what Verizon is offering first. I was told that the account promo had expired and even though there has been quite a bit of trouble with internet bandwidth and prior to that voice quality that I should be happy that I had never been charged for a tech to be dispatched to diagnose the Comcast network problem. I don’t even have DVR services and pay $179! I was a 30+ year customer but they didn’t even bat an eye when I walked into one of their stores with all my equipment. @Elfnet – Ya I call Bullshit, this is the stupidest thing i have ever heard… Comcast cannot “kill” modems. I am a Comcast Retention Agent. for a mandatory regional sports fee. 30 years and always call to make a “deal” when a contract is about to expire. Thanks for these tips. This rate is good for 6 months. Retention specialists do have a few more options available to them that really aren’t available to anyone else but even these are either just the same rates that are available to new customers and generally mean an *increase* in services or just a standard $ amount off to keep you for 6 months. On the 13th month I paid $89 and then contacted chat for new or moving service. Didnt get anywhere with the chat agent, had to call the retention department and play sweet on the phone. I ended up switching to U-verse anyway when they came to our door and offered us a permanent (yes, that’s right, permanent) price that was lower than anything Comcast could ever come close to ($97 for 350 channels with over half available in HD, a dvr in both rooms, Starz, Showtime, Encore, and 12mbps dedicated line internet). I said that I do not wish to downgrade services but to simply lower my bill. Please share! Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 8:30am. That was agreeable to me. I have been a customer since 2014, maybe that helped? WTF?? Now that was 2 years ago and now the bill is going to go up to 120. The second lady from the loyalty department did not want to give up any discount. Televison, Internet, and Cell Phones combined should be under $60 a month. Capitalism is about fair competition, and no, there is no other option for the vast majority of us, and very soon there will be only 3 cable companies in all of the U.S. Whatever you’re telling yourself about how it’s fair and reasonable and all we have to do is cancel, fine, tell yourself. DVR, cable modem rentals…and we have one hook up, up stairs so we can get the basic cable, and half the time this doesn’t work right. Hey Mr. Miller…thanks so much for your post! Ended up with exactly the same service minus one of the TVs and the phone. This is the number for cancellations: 1 (800) 934-6489. i have a Preferred Plus triple play bundle for 189.95 plus equipment monthly rate is 222.89 before taxes. They implied that if I didn’t want to pay, they would disconnect my service. Also helps if you always pay your bill on time. I also told her we don’t have any HD tvs, but she told me that the packages are all HD now and that HD just offers a better picture (??). Part One (2/2/17) Thanks to all the posters here. Has anyone been able to negotiate a better deal while still on contract. But I had the prices in hand when I called Comcast. I can’t use cancellation as a “threat” because they have no competition where I live. just for a mandatory broadcast fee and $3. So I went online and used their chat. When I truly examine my viewing habits, I only use: on-demand, starz itself, and ion televison for reruns. I was then told that they no longer had a customer retention dept and that no one would do anything regarding the increased rate $20/mos and no promo’s currently available (for a 82-year old long-term client). Please FCC, don’t let this happen! I told her I had checked and could only find deals for first time customers. (They know that AT&T is putting-in crazy fast Internet in my neighborhood right now, and targeting Comcast customers. This info was really helpful! This is why I am so frustrated! Thank you so much for this! Lets hope that does not get in my way LoL. But its a start. It is also a good idea to get the name & id number of the representative you are speaking with. They let me keep my phone but took it off the bill. Well that folks is what’s going on in the Cable/Internet world and don’t kid yourself – EVERY COMPANY OPPERATES THE SAME WAY weather you threaten to switch to AT&T or DIRECTV ETC, you will still be given an introductory price followed by an inevitable increase back to FULL RATE. I don’t even read their baloney anymore. I said of course and while she was putting the plan together I was thinking she’d come back and save me $10/mo or something similar and I would still go down to just internet. It then shot up $80 after the promotion ended. Perfect guide and nice points discuss to save money. That seems INSANE to me and rather misleading-as-hell as it pertains to their “Service Package/Plan” advertised prices! I really don’t mind not being able to view these shows. I would be getting Blast + Premier Cable + phone service with a free texting plan. I went online and it looks like I can get a Triple Play X1 package for about $20 more than what my new Double Play bill is, which actually doesn’t sound too bad, but I do not need or want Comcast phone service (or paying their $39.95 installation and $8.00 voice modem fee!). I will have to watch for my November bill and see if it goes up again and will have to call back then. That’s illegal, but apparently not if you are a huge telecommunications company. So, they insisted on $60 technician visit fee, or no service activation. Don’t need the music or Latino stations. Tried calling 2 separate reps and neither were willing to help me. I don’t particularly want them to dig up my yard, etc. I figured I’d pay around $50/month and also use Netflix and Hulu. It’s crazy. Saving $1K/yr. I saw I could have saved more on a small service revision but the wife said No! I’m old-school, born late 70s, using internet since it was brand new, and even though there’s been money deflation, I’m used to costs/prices that make sense. That helps! I have no issues with the services, but the bill is ridiculous. I’ve seen a lot of people who have a crappy payment history. (5) Only solution . Why do people continue dealing with the likes of Comcast for TV? Based on my experience and others, the odds of getting Comcast to lower your cable bill with a Comcast promo as an existing customer is impossible. My current package is an HD one. Promised me she will take off $20 a month on my bill. I need it for work, but do not run a business. Was told by the first rep that they could reduce it to $205. So what do you do for internet if I discontinue all my comcast (phone line-I dont need; tv- i dont need; internet -I DO need). of $15/mo for a year, he encouraged me to get my own modem since it’ll pay for itself after a year and that’ll save us about $120/year just for paying the rental on the modem. Comcast like any company provides a service for cost. Internet, phone, etc. How else do they soft disconnect your internet service DA. You nailed it! (wife pays bills) so it took over a year for me to find the error. Equipment is the same at my end. So worst case, I’m paying $90 per month. “Oh yes, give or take a dollar or two your bill should be in the 182-185 dollar range for 2 years”. The rep told me that Internet-only deals are fewer, as they do so much with bundles now. After being on the phone for 10 hours and speaking to 24 reps. Once again we’ll see what happens! The customer service number is technically available 24 hours a day, but you will most likely only reach a US representative during normal business hours. I have been getting promos as an existing customer for the last 3 years. Even found out she was from the Philippines so I mentioned I had been there. 12/2018 I first signed up for Comcast at a two-year deal of $45 a month (before taxes) for 25mb internet and a landline. Just got off the phone with them. Saved $38/mo. This site provides general info & entertainment & should not be considered financial advice. The Comcast call center that you call into has employees from South Carolina, Pennsylvania, Colorado, New Hampshire and is open Mon-Sat, 7 AM to 9 PM according to customers. Their menus can be confusing, but don’t be discouraged. I would totally change to a different provider but husband refuses since it was a pain last time switching from astound to comcast…. He quoted me $89.95 as the lowest internet-only price! My TV, Internet and phone are $238 each month. I told them that RCN and Fios had better deals for the same tier internet and Comcast wouldn’t budge. It's not always clear what is the best way to talk to Comcast representatives, so we started compiling this information built from suggestions from the customer community. No upgrade fees. Seriously! They would not help me and directed me to call online. If you are asked to pay a price for something and you believe that price is too high, don’t buy it. I started by calling the main Comcast customer service number, 1-800-934-6489. People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. I’m astonished, to be honest. Was told nothing they could do. I called them today and tried to get the 2 channels back (I found out these channels had been moved to a higher tier)and was offered instead $20 a month reduction in my bill for a year. Now before you start crying about the cost, look at your statement and see if there are any line item deductions for your services. 95% of them are worthless. Called retention 4 times. It all worked out and I’m glad I came across this post. Are you not able to assist with that? ON top of it all I don’t have to pay any installation fees. The BBB? She couldn’t care less if wanted to leave or stay, her attitude was like “Boo Hoo cry me a river”. That’s like everyone buying a new BMW and the complaining to the BBB that you paid to much. I do own my own modem so saved on that fee, too! My one year contract with Xfinity/Comcast expired and my bill increased by $20. How much did you save and how did you get it? The firmware contains settings that can throttle and stop service. Plus I’d been with Comcast for over 15 years and I didn’t think it was fair that new customers got much lower rates than loyal customers. Yay! 1. That doesn’t sound like much of a negotiation to me. Want to cut cable for internet TV? Maybe I am grandfathered in. I called and talked to three different people about too high payment. Right on the money (literally), speak to a retention specialist. So, we talked and I called back and got a different person who just didn’t seem to care that I don’t want or need more channels or pandora on my tv-but, she gave me a rate of 139.99 for HD preffered plus, told me that with installation it would be 263.79 the first month, then 203.84 each month after. Go to your account online to see if you actually have a contract with an early termination fee of $100-$200 or just a 12 month price guarantee. I need my service coming into my house relocated because of an addition going on my hou... Why is my bill *** rather then the *** i was promised for a * year contract. I just finished a live change where the Comcast agent could reduce my bill by $33.00 per month by going to Starter Triple Play with a 12 month contract. Just called Comcast and went thru the phone tree to the discontinue service. I went from $189 for Triple Play (HD Preferred XF Bundle, 1-addtl line, DVR) to $254 a month in a matter of 3 months. I will change to uverse today. She said “make sure you return the HD box when you leave comcast”. Comcast is Required By Law to offer LOW income / NO income families / households 1.5 MBPS Internet for $10 a month. How Much Should you Spend on an Engagement Ring? Screw you, what do you work for them? Your company is still making lots of money off of me, even if you reduce the bill $30/month. Your strategy works only if there are other options for internet, phone and/or television. With the sky high prices Comcast charges, do you think they have this feature available as a customer-controlled feature? As full disclosure, I want to say that Comcast took really good care of us as employees and I was in no way unhappy to work there, but there are a lot of customers who are frustrated and my motivation for posting this is just to clear up some common misconceptions, and offer some insight/advice for those who care to read this post. This year I called around 6 times already with no deal. Told the Rep I was going to cancel if I couldn’t get a lower bill. No thanks. Here in the Maryland suburbs just outside DC there are only the two of them unless you consider satellite which is crazy because of the bandwidth restrictions. For current customers, we would pay anywhere from $89.95-$94.95/month for just the high speed internet. I’m not sure what’s new about it but they rep told me I can get the same rate I was paying so I signed up for another year. broadcast TV fee & sports fee is $10 Timed this and was able to negotiate a new deal in 9mins 55 seconds. 3MBPS!!! My contract is up in 3 months and I don’t have any other options in the area for internet. We also have a 2-year contract that started about 10 months ago. THIS IS WHEN THE TIER 3 DISCOUNTS ARE COMING IN; expect a call transfer to get access to the tier 3 discounts. Same here. I went completely through the process to cancel and then had them hold off on cancelling until I called back. The FCC is enemy #1 to Comcast, write them and tell them they need to stop the big GREEDY bully Comcast! She could only offer me a better price through a yearly contract, which I do not need as I’ll be moving. in which case, Comcast said they have 2 different promotions going right now, a $59.99/12 months or a $69.99/12 months depending on the promotion. so I spoke to a customer rep for two hours. Still fuming from this call and am planning to switch to AT&T now. The equipment alone is $38. I would love to see the Justice department at least attempt to launch an anti-trust case against the two of them…even if the government did not prevail. I want my bill to be $80-90. Showtimes/Cinemax/Starz $13.99/month each Further, I mentioned that it’s evident Comcast awards its loyal customers by billing them $470 more per year than its new customers! This advice worked for me. You bet it’s worth it. Buh-bye Comcast. our current bill, which reflects the ending of our promotion on the 8th, went to $123 from $75. Live in Portland, OR where it is pretty competitive and Google fiber hopefully coming in a few years. For $110 after tax I got 50mbps downstream, and limited basic cable with HBO and some other crap (which we don’t watch). She at first offered to upgrade me to HD premier for about 20 bucks less than what I am paying now(I have preferred plus currently). 2 months ago our bill was $103, last month was higher around $132!.! I call and try to get my bill down and get hung up on. I let the chat rep know that I was going to have to think about it and explore other options like DISH Network. Page 11 features a retention matrix, with steps to follow before making a retention offer and while making that offer. The billing department tried to upgrade me to another $20 per month, and said there was nothing they (or a supervisor!) Funny you should say this because my comcast bill was slowly going up every month. offered newer much lower plans instantly and an x1 that i was waitlisted for and was supposed to receive a call weeks ago that i never got. What a lousy way to do business. I love my DVR but paying @$170/month for a convenience item is crazy. They told me my $34.99 promotional deal ended, went up to $44.99 and then stated my bill will be going to $80.00. Regular customer service reps won’t negotiate with you, as they aren’t incentivized to do so. He kept asking me all these inane questions like how many TVs I have, do I play video games, what are my favorite TV channels, etc. I’m seriously thinking of going to basic cable. Not a huge difference, but you gotta nip escalating costs in the bud, right? I googled how to lower cable bill and came upon your site. Why increase customer rates in this economy? So you thought! Thank you again — very helpful. Been with X since 1991 and price just goes up & up! Many customers have expressed dissatisfaction with Comcast's customer service. Sorry about the rant but there is nothing that gets me on my soapbox quicker than Comcast. Cancel it all, and just get the basic internet for $49.99. I keep seeing all of these options for cutting cable but most of them are worthless without quality, high-speed internet. So I called Xfinity/Comcast twice today to try and get my bill lowered. She said I have too many discounts such as free HBO for 6 months ($15/month and free HD for 1 year at $10/month so therefore I am already saving $25. Still am confused. Chris : Do you mind if I ask a few questions to assist you better? I told the rep that my bill had gotten too high and I was looking at AT&T. Now I just need to be sure to make this call once a year! I don’t want to lose those and am curious how I could transfer them off my DVR. Now I can DVR the newest episodes of Dexter while I’m surfing away, for under half the cost of the same thing from Comcast. A boy with a boring life. I called the number you gave & said I may want to discontinue service, the rep immediately hooked me up! AT&T told us they where raising the cell phones another $5 a more or month, and throttling bandwidth – so we dropped them for TracFone which for Us, is like $19 / Month instead of $80 dollars a month =MINIMUM=. I bought an Arris SB6190 cable modem and paired it with a NetGear AC1200 router. My college at work was paying $210 for the exact package and when he learnt that I was getting if for basically 40% of what he was paying he literally blew a fuse! I have tried to negotiate with them, but they are pretty much impossible. This can be useful if you don't want to have to wait on the line for a representative. So I called the number and it transferred me to their loyalty department. every month. I feel like Comcast is forcing me to go to FIOS because no one will help with a Triple Play package. I was paying $252 per month and by telling the original operator (after politely hearing options) that I’d probably cut out TV altogether and just stay with the Blast she moved me to a CRA(?) I went ahead and did it, still nearly $100 less than I’m paying now. Do you have an alternative recommendation for triple-play ppl? I want out of Comcast/Xfinity but I don’t think there are any other services in my area except DirectTV or Dish and we live in woods so in the summer I wouldn’t get TV? Recently as of a few months ago or so, my bill went from $160-ish per month up to $217.02 per month. You may be saving some dollars while increasing your service. The rep came back (after about 5-7 minutes looking at my account) with an offer of $159.95 for the same service for 24 months. He eventually came back with $129.99 for a year. Helpful advice, thanks. And you can click here if you want to compare all the contact information we've gathered for Comcast. I called to seriously cancel service. It’s not a tragedy for someone to cut their cable service if they can find something they enjoy more than spending hours on hold to “negotiate” a lower deal... Its more like 10 minutes and its surely more productive than sitting on the internet for hours giving holier than thou speeches about going outside. Just noticed Comcast upped the DTA fee to $6.99 per month. It’s kind of comical that they force people to do this, or else get ripped off. And don’t let the door hit you on the way out. Got my Comcast bill yesterday and it was much higher than normal and I didn’t know why. Not too bad for a phone call – even after my first year price is up, the Digital Preferred is still cheaper than what I had according to the rep. We’ll see when the time comes. Do I really need their equipment? competition is good for us!!!! I called them and got no flexibility when I threatened to cancel. See Next Post. About the same time I noticed that the IFC and Science channels had been removed….You are not authorized, etc. Insist, but lately they ’ ve been behind on my bill specialist. Contacted 800-266-2278 and indicated that I was very interested in renewing my two-year deal, especially with larger companies now! Wife said no thanks I don ’ t do either back when look. 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