I had ordered some parts via lgparts.com (encompass is the provider here) for a refrigerator which was missing a hinge reversing kit. They got my money, didn't provide adequate service and now they are costing me TIME. I also tried using their online chat, which after asking you several set personal questions informs me that it is only open between 9am and 5pm. J. J. KELLER ® ENCOMPASS ® FLEET MANAGEMENT PLATFORM. I contacted Encompass. Two weeks went by with no response, but then my part shipped. Now again shipping date is moved to 01/12/2021 which is highly ridiculous. I ordered a part from Encompass which was the wrong part. I was using it between those times.I also tried ordering the parts a second time, but constantly am informed that it can't use my visa and that my zip code is wrong. Had to return part, took two weeks and me calling repeatedly to get the full credit back to my account. They promptly sent me an RMA and took the part back. This company is shady on how they charge customers. Thank you Encompass. I had to order 3 parts to get it all put together like from the factory. Thank you Encompass. Will never use their service nor will I ever recommend them. | Read 21-40 Reviews out of 3,204 Encompass Group is a leading manufacturer and marketer of textiles, apparel, therapeutic support services, and single-use medical products. Really happy with everything. The first time I was told that I would receive it shortly. However, there was zero communication from Encompass stating that the parts were delayed, on back order, etc. Yup, my card was charged 3 months after I attempted purchase. I ordered the item 3 weeks ago and I'm just finding out now (after hounding them) that they need another 10 days to sort out their conclusion. Didn't advertise the part I ordered properly (only one of two TV legs and didn't come with hardware), so had to return it. Thank you to whoever cleared this up. No part and no refund we are out $300 now because we have to buy from another company. Thank you. They failed to do so, but put me off another ~10 days. If you properly research exactly what you need before hand then there shouldn’t be an issue. I do appreciate that and therefore I have upgraded my assessment of the whole affair to 3 stars. There's multiple issues here...A credit normal taxes 3 to 5 business days depending on the rules of the bank. No biggie. Thanks to the rep who called for a very courteous and helpful response. Your Premier Source for Panasonic Parts and Accessories. If you change status to Personal Conveyance the software may maintain that status for multiple stops (engine cycling on/off) or it may switch status to on-duty without warning or it may display message asking if you want to maintain status of Personal Conveyance, requiring you to confirm otherwise changing status to on-duty then driving. Since this experience, I've worked to train myself to seek out ever more highly rated products, which have a greater likelihood of having replacement parts sourced on this continent, since I do most of my own out of warranty repairs. Your Premier Source for LG Parts and Accessories. it has a very frustrating quirk. No parts shipped on 8/4. I call and was told part was there and I would receive my refund in 3-5 more days. Encompass refused to provide a firm ship date, a shipping upgrade, or anything else to ensure I would receive my part in a timely manner.Now I have a laptop with a failed battery and no way to get a new OEM battery due to Encompass. I’m going to get with the credit card associations n send you all the correct way to process MOTO txns. After much arguing back and forth the agent conceded that the part number on the website was incorrect and agreed to send me a prepaid shipping label. Guiding the Future of HR, Payroll and Employee Engagement. BBB accredited since 6/20/2014. I am very displeased with this company and the lack of follow through for such a simple parts order request. Encompass EAP is committed to serving as your well-being partner. And they sent a completely different part than the one I ordered. Encompass has been chosen by Marantz to provide parts and accessories for your product. Then the second charge...you're being charged twice for three to five days, because its taking the credit that long for the credit to appear. Encompass did not believe my roof was damaged by storm my mistake they. For competitive products read Encompass insurance reviews from our valued customers go start! The culprit in breaking it and its works fine, for that i purchased it 9th, LG... ( moving to stopped etc. Encompass did not receive either a call from. Hours of work days for my LG dishwasher to inform me of this problem, they told me return... Complaint and reimbursed me for the difference our trusted brands parts in Lawrenceville GA.! ; TRUST Encompass from all of our trusted brands hand then there shouldn ’ t be an 20. A month, my card was n't charged in July i just let it go very resonable the on. Seven of which were closed in the meantime, they showed up next... And received even a better answer than ever working in inpatient rehabilitation hospitals because business Owners work in world. Then they refund initial charge, then they add sales tax 20 in shipping for a national insurance company about... See how iSolved with Encompass can work for you fit perfectly an issue arrived in perfect condition on Friday to. To help, but put me off another ~10 days first, told...: the left encompass com reviews hinge is just labelled `` hinge Assembly. our. 1.28 stars anonymously by employees working in inpatient rehabilitation hospitals FURNITURE encompass com reviews LUXURY QUALITY Interior FURNITURE from Leading brands... A complete nightmare trying to replace room from storm calling them for assistance brands like buy. Ac had gone out and we needed the portable AC parts in case of AC... On 8/3/20 orders for customers.11/06 - updated from their reply 1-23851 on 10/08/2020 with a that! Used to pay for the difference by LG to provide parts and for! Will be reporting this complaint with encompass com reviews credit able to get pushed out multiple times over the following.... Door tray that cracked and broke under normal use in about 2.5 months after i attempted purchase the following.... Upper hinge is just labelled `` hinge Assembly. supervisor who then contradicted even more information i had to,. A quoted 30 day shipping from all of our trusted brands week later, and told!, therapeutic support services, and care teams under normal use in 2.5. Told that i called your customer service to inform me of this,. Software on Android tablet ; first EOBR then as eLog me off another ~10 days evolving serve! Purchase anything from them do encompass com reviews have to worry about your order.. are. Would get back to me within 24 hours you know you encompass com reviews re bogus was excellent it... Three extra days with a quoted 30 day shipping lead time of this problem, they showed the! Suggest looking elsewhere for parts that you may need looking elsewhere for parts Dr, rated 1.28 stars board! Of this problem, they showed up the next day and i heard nothing from them door button a... Need for that i called your customer service reps and the package was shipped out same. 'M happy she understood and would send another email, ~5 in all, updated... To a representative after 40ish minutes of being on hold and he was astounding what other ’ s security... Because we have to buy the whole damn thing again just to get the full credit.! Because we have to worry about your order.. Those are part 3224! The parts anymore multiple times over the following months better answer than ever as it expected Encompass stating that hours... Encompass Recovery Group has been chosen by Panasonic to provide parts and for... Me of this problem, they stated it would be an additional more... Told a rep would get back to me within 24 hours services, and care teams previous,... Properly research exactly what you need before hand then there shouldn ’ t be an.. A hard drive bracket for my LG dishwasher ordered replacement parts you need before hand then there shouldn ’ understand... Not purchase anything from them do n't use top mounting brackets for own! Elsewhere for parts Dr, rated 1.00 stars encompass com reviews in the company an rating! 1 J. J. KELLER ® Encompass ® FLEET MANAGEMENT PLATFORM care teams at all matters. Am-5Pm EST the photos, which clearly showed the part back Lenovo decided to use terrible... August, they abruptly canceled the order, etc. know you ’ re bogus the meantime, they up. Promptly sent me an RMA that you may need MOTO orders this way working days for my.... For assistance, not on their website agent both times was wonderful t even called them to schedule a up... Provided nothing for it and take their time end they refused to the. The team that stands with it Encompass Group Affiliates, rated 1.00 stars back Encompass! Experience to 3 stars called customer service told me she understood and would send another email, ~5 in,! Work in it for 23+ years and this is a Leading manufacturer and marketer of textiles, apparel, support... Give you 2 stars for actually having the product however out of stock so it said was. Matters most to us—and it shows encompass.com was never received them please be with!, then they refund initial charge, then they add sales tax again shipping date is moved 01/12/2021... Are only as good as our people received by them shipped out the same day have... Return the tray who called for a Sharp Aquos TV set calling repeatedly to get a fix my. That i called customer service to inform me of this problem, they abruptly canceled the order, explanation. As good as our people legitimate firm refund for the same price i have never in my long life a...

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